Returns & Exchanges

Order Risk-Free with Our 90-DAY Money Back Satisfaction Guarantee

At SousVide Supreme, we stand behind the quality of our products and we are committed to the highest standards of customer service. If you are not completely satisfied with your SousVide Supreme purchase, then you can return the product for a full, no-hassle refund with 90 days. Delivery charges are not refundable.

If you have any questions about cooking with your SousVide Supreme, please see our Technical Support page or Frequently Asked Questions. You may also contact Customer Service at


Returns & Exchanges

How to Return or Exchange your SousVide Supreme Product 

Please keep the original box and packaging material for 90 days. In the unlikely event that you are not 100% satisfied with your SousVide Supreme purchase, please use the original packaging and material to return the product within the 90-day money back guarantee period. Product must be received in clean and working condition (unless otherwise noted). In an effort to expedite the return process, please contact customer support by email for a Return Merchandise Authorization (RMA) number and for detailed instructions on returning.

For additional customer support inquiries, please call (020) 3053 0794 or email

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